Every gift we send is thoughtfully selected and carefully packed. If something isn’t as expected, please get in touch so we can help.

Change-of-mind returns

We accept return requests for eligible items within 30 days of delivery.

Items must be unused, unopened and in their original condition, with any original packaging, tags and seals intact. Please provide your order number or another proof of purchase.

The following are excluded from change-of-mind returns:

• Food, drinks and other perishable goods.

• Personalised, custom-made and special-order items.

• Beauty and personal care products.

• Sale items and gift cards.

These exclusions apply only to change-of-mind returns. They do not limit your rights if an item is faulty, damaged or otherwise fails to meet Australian Consumer Law guarantees.

Arranging a return

Email hello@tooeasyhampers.com.au with your order number, the item you wish to return and the reason for your request.

For eligible returns, we’ll provide a return shipping label and instructions on where and how to send your parcel. Please contact us before sending anything back so we can arrange the correct return process.

Pack your items securely and retain your lodgement receipt until your return is complete.

Damaged, faulty or incorrect items

Please check your gift when it arrives. If anything is damaged, faulty, missing or incorrect, email hello@tooeasyhampers.com.au as soon as you reasonably can.

Include your order number and a description of the issue. Where possible, photographs of the item and packaging will help us assess what has happened.

We’ll work with you to arrange the appropriate resolution. Where a return is required for a confirmed fault or an error on our part, we’ll cover reasonable return postage costs.

Our 30-day change-of-mind window and original-packaging requirements do not apply to claims under Australian Consumer Law.

Personalised gifts

Please check names, spelling and any other personalisation details carefully before placing your order. We cannot accept change-of-mind returns where an item has been made correctly using the details supplied.

If we have made an error or your personalised item arrives faulty or damaged, please contact us so we can resolve it.

Exchanges

If you would prefer a different item, contact us first to arrange an eligible return. You can then place a separate order for your preferred item, subject to availability.

This process does not affect any replacement rights you have under Australian Consumer Law.

Refunds

Once your return has been received and assessed, we’ll email you to confirm the outcome.

Approved refunds will be processed to your original payment method within 10 business days. Your bank or payment provider may need additional time to make the funds available.

If your refund has not appeared within 15 business days of approval, please email us and we’ll follow it up.

Your consumer rights

Our goods come with guarantees under Australian Consumer Law that cannot be excluded.

For a major failure, you may choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time.

Nothing in this policy limits those rights.

Get in touch

For help with a return or a question about your order, email hello@tooeasyhampers.com.au.