Privacy Policy

Your trust matters to us. This policy explains how Too Easy Hampers collects, uses and handles personal information when you visit our website, place an order or contact us.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, and billing and delivery addresses.

• Order details, payment confirmations and purchase history.

• Gift recipients’ names, contact details and delivery instructions.

• Gift messages, personalisation wording and information supplied for corporate orders.

• Enquiries, feedback and correspondence.

• Technical information such as your IP address, browser, device and activity on our website.

We collect information directly from you when you place an order, complete a form, subscribe to emails or contact us. We also receive information from service providers involved in payments, delivery and website operation.

You can browse without providing your contact details, although we need certain information to fulfil an order or respond to an enquiry.

How we use your information

We use personal information to prepare and deliver gifts, process payments, provide order updates and respond to enquiries.

It also helps us manage returns, fulfil personalisation requests, prevent fraud, maintain business records and improve our website and customer experience.

Where you have agreed to receive marketing, we use your contact details to share new gifts, offers and business updates.

Sending a gift to someone else

When you provide another person’s details, please ensure you are authorised to share them for the purpose of arranging their gift.

We use recipient information to prepare, personalise and deliver the order, including resolving delivery questions. Receiving a gift does not automatically subscribe someone to our marketing emails.

Please avoid including unnecessary sensitive information in gift messages, personalisation fields or delivery instructions.

Shopify and payments

Our online store is hosted by Shopify, which provides the platform used to browse products, place orders and complete checkout.

Payment information is processed by the payment provider selected at checkout. We receive the transaction information needed to manage your order and any refund.

Shopify also handles personal information as described in its Privacy Policy.

When we share information

We share information where needed with providers that help us operate our business. These may include Shopify, payment providers, delivery services, email and website service providers, and professional advisers.

For example, a delivery provider needs the recipient’s name and address to deliver a gift.

We may also disclose information where required or authorised by law, or where necessary to address fraud or protect legal rights.

Cookies and website analytics

Our website uses cookies and similar technologies to support functions such as your shopping basket, checkout and preferences.

We use Google Analytics to understand how visitors find and use our website so we can improve its content and performance. This can involve information about your device, pages visited and interactions with the site. Google explains its handling of this information in its Privacy Policy.

You can manage cookies through your browser and, where available, our website’s privacy controls. Blocking some cookies may affect how the website works.

Marketing preferences

You can unsubscribe from marketing emails at any time using the unsubscribe link in an email or by contacting us.

Unsubscribing from marketing does not stop essential messages relating to an order, delivery or enquiry.

Storage and security

We hold information in electronic systems used to manage our store, orders and customer communications.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. However, no online service or method of transmission is completely secure.

We retain information for as long as reasonably needed to fulfil the purposes described in this policy, including record-keeping, legal obligations and resolving disputes. When it is no longer required, we take reasonable steps to delete or de-identify it.

Overseas processing

Some service providers operate internationally, so personal information may be stored or processed outside Australia.

Shopify’s international operations include Singapore, Canada and the United States. The locations involved depend on the services used. Further details are available in Shopify’s Privacy Policy.

Accessing or correcting information

To request access to your personal information, correct a detail or ask about deletion, email hello@tooeasyhampers.com.au.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal or record-keeping purposes. We will explain any limitations that apply.

Privacy questions or complaints

If you have a concern about how we have handled your information, email hello@tooeasyhampers.com.au with the details.

We will acknowledge your complaint, investigate and respond within a reasonable time. If we need further information or additional time, we will let you know.

If your concern remains unresolved, you can contact the Office of the Australian Information Commissioner for guidance on available complaint options.

Updates to this policy

We may update this policy when our services, information-handling practices or legal requirements change. The current version will be available on this page.

Contact us

Too Easy Hampers
Email: hello@tooeasyhampers.com.au