Terms of Service
These terms explain what to expect when shopping with Too Easy Hampers. Please read them alongside our Returns & Refunds and Privacy Policy pages.
If you have a question before ordering, contact hello@tooeasyhampers.com.au.
Placing an order
Please check your product selections, contact details, delivery address, gift message and any personalisation before completing checkout.
You must be authorised to use the payment method provided. If you are ordering on behalf of a business or another person, you must have their authority to do so.
If availability affects your order, we will follow the substitution arrangements below. Where we cannot fulfil your order within those arrangements, we will contact you to discuss an alternative or refund.
Prices and payment
Prices are displayed in Australian dollars and include applicable taxes. Delivery charges and any selected extras are shown before you complete your purchase.
Online orders require payment at checkout unless we have agreed otherwise in writing.
Prices may change for future purchases. We will not increase the price of an existing order without your agreement. If we identify a pricing error affecting your order, we will explain it and agree a resolution with you before proceeding.
Our products and presentation
We take care to describe and photograph our gifts accurately. Screen settings, handmade details and supplier packaging updates may result in minor differences in appearance.
These differences will not change the essential nature of the product ordered or limit your rights if an item does not match its description.
Please refer to the product description for the contents included in each hamper. Photography may include styling accessories that are not part of the gift.
Product availability and substitutions
Where noted in the product description, pre-made hamper contents may vary with stock availability. We may substitute similar items of equal or greater value and comparable quality without prior notice, while preserving the hamper’s overall style and any advertised or agreed dietary requirements.
We will seek your approval before making substantial changes or substituting individually selected products, expressly guaranteed items or agreed specific requests. If no suitable alternative is available, we will contact you to arrange a resolution, including an appropriate refund.
Your rights under Australian Consumer Law remain unchanged.
Personalised gifts and gift messages
Personalised items are prepared using the details you provide. Please check spelling, names, dates and wording carefully.
Where an artwork proof is provided, please review it before giving approval. Changes requested after production begins may not be possible. Any additional cost will be explained and agreed before further work is undertaken.
If we make an error or your item is faulty, we will arrange an appropriate resolution. Items made correctly to your instructions are subject to the change-of-mind exclusions in our Returns & Refunds policy.
You must have permission to use any logos, artwork or other material you ask us to reproduce.
Food, allergens and product care
Please check individual product labels for ingredients, allergens, storage requirements and use-by or best-before dates.
If your recipient has an allergy or dietary requirement, contact us before ordering so we can check the available product information. Do not assume that a hamper is allergen-free unless this is expressly confirmed.
Follow the care and safety instructions supplied with food, candles, personal care products and other items.
Delivery
Available delivery options, charges and any stated timeframes are shown on our website or provided when we discuss your order.
Estimated delivery dates are guides unless we expressly agree to a guaranteed date. If your gift is needed for a particular occasion, contact us before ordering so we can confirm whether your timing is achievable.
Please provide a complete delivery address and any necessary access instructions. If an address error or unsuccessful delivery requires redirection or another delivery attempt, we will explain any reasonable additional charge before arranging it.
If your parcel is delayed, missing or damaged, contact us. We will investigate with the delivery provider and arrange a resolution consistent with your consumer rights.
Changes and cancellations
If you need to change or cancel an order, email us as soon as possible with your order number.
We will confirm what is possible based on its progress. Changes or change-of-mind cancellations may not be possible once an order has been dispatched or personalisation has begun.
Any proposed additional cost will be explained before you agree to it. If your order has already arrived, please refer to our Returns & Refunds policy.
These conditions do not affect your rights where goods are faulty, incorrectly supplied or otherwise fail to meet consumer guarantees.
Corporate and custom orders
Corporate and bespoke orders may have a written quotation covering quantities, branding, payment arrangements and delivery requirements.
Any deposit, approval deadline or cancellation condition will be explained before you commit to the order. Specific terms agreed in writing apply to that order alongside these terms, subject to applicable consumer rights.
Returns and consumer rights
Our Returns & Refunds policy explains eligibility for change-of-mind returns and how to request help with an order.
Our goods come with guarantees under Australian Consumer Law that cannot be excluded. For a major failure, you may choose a refund or replacement.
Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.
Using our website
Please use our website lawfully. You must not interfere with its operation, attempt unauthorised access or submit fraudulent orders.
Our branding, original photography and written content belong to Too Easy Hampers or are used with permission. Please obtain permission before reproducing them for commercial purposes, except where permitted by law.
Personal information
Our Privacy Policy explains how we collect, use and handle personal information, including information provided when ordering gifts for someone else.
Questions and concerns
If something has gone wrong, please contact hello@tooeasyhampers.com.au with your order number and the relevant details.
We will review your concern and work with you towards a fair resolution.
Changes to these terms
We may update these terms to reflect changes to our services or legal requirements. Updates apply to future orders and will not retrospectively change an existing order without your agreement, except where required by law.
Applicable law
These terms are governed by the laws of Western Australia and applicable Australian law. This does not remove any mandatory protections or rights to bring proceedings available to you under applicable law.
Contact us
Too Easy Hampers
Email: hello@tooeasyhampers.com.au